Result card

  • SOC5: What is the knowledge and understanding of Structured telephone support (STS) in CCD patients?
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What is the knowledge and understanding of Structured telephone support (STS) in CCD patients?

Authors: Alessandra Lo Scalzo, Ingrid Wilbacher

Internal reviewers: Pseudo253 Pseudo253, Pseudo285 Pseudo285, Pseudo294 Pseudo294, Pseudo332 Pseudo332

Acknowledgments: Maja Boban

As with the other SOC AEs

The knowledge of the patients about their HF self-management is important. Active patients are higher motivated and perceive better health increase.

In one study [Sander 2012] it was observed that patients could easily misinterpret the information given to them in verbally description, especially when using ”modern” terms like ”bluetooth” or ”broadband” to older people. Seto [2010] asked the patients what they know, and „most“ of the patients perceived that monitoring their blood pressure and weight helps them to manager their HF condition, but there were also patients who questioned the necessity of daily monitoring because their blood pressure had been stable [Seto 2010].

Boehme [2012] measured different modules of HF-management like medication adherence, fluid intake or physical activity separately. They concluded that those patients who completed those modules had an increase in perceived health (+ 12=0.03; p=.045), but this observation was not significant for the modulenutrition“. [Boehme 2012]

To be active in their own care of HF increased the self-care activities and the feeling of being save and well cared with a better understanding of the own body [Lynga 2013]

One also has to be critical in reading the perceived studies about the knowledge and understanding of the patients about their telehealth support and their disease, especially in looking at the study concepts. If i.e. ethical minorities, unemployed persons or persons with private health insurance are unequally distributed with the study- and the control group as in O’Neil 2014 one has to be careful with the interpretation of results.

Lo Scalzo A, Wilbacher I Result Card SOC5 In: Lo Scalzo A, Wilbacher I Social aspects In: Jefferson T, Cerbo M, Vicari N [eds.]. Structured telephone support (STS) for adult patients with chronic heart failure [Core HTA], Agenas - Agenzia nazionale per i servizi sanitari regionali ; 2015. [cited 16 June 2021]. Available from: