Result card

  • ORG6: How is the quality assurance and monitoring system of structured telephone support (STS) for adult patients with chronic heart failure organised?
English

How is the quality assurance and monitoring system of structured telephone support (STS) for adult patients with chronic heart failure organised?

Authors: Valentina Prevolnik Rupel, Taja Čokl, Eleftheria Karampli

Internal reviewers: Ulla Saalasti - Koskinen, Elle Kisk, Ricardo Ramos

Please find the overlapping results in TEC2: What kind of qualification and quality assurance processes are needed for the use or maintenance of Telemonitoring in home care for patients with chronic cardiovascular diseases?

Please find the overlapping results in TEC2: What kind of qualification and quality assurance processes are needed for the use or maintenance of Telemonitoring in home care for patients with chronic cardiovascular diseases?

The answer was created out of statements in eight of the included studies from the general literature search and an additional handsearch in google for more information.

The studies providing information about the staff qualification mainly contains information on:

-          management according to a multidisciplinary/ physicians care plan

-          provision of monitoring and reaction in case of abnormities by nurses

The results of the survey with 15 experts in Germany {70} provide a conclusive overview of Expected skills:

-          methodological competence (analytical thinking, ability of reflexion, autonomy, linguistic, anamnestic competence, ability of abstraction, ability of reaction)

-          social competence (empathy, communication skills, politeness, social sensitivity, authority, motivation skills, kindness)

-          professionality (basic medical knowledge, secure technical skills, practical medical experience, knwoledge of basic health legislation, knowledge about the health system, psychological motivational skills, knowledge in quality management)

personal competence (self-knowledge, psychical capacity, steadiness, distress-resistancy, learning motivation, professional distance, IT-skills. The quality assurance seems to be lacking.

Structural quality:

-          How telemonitoring or telemedicine is implemented and to whom varies (see also CUR and LEG domain).

Process quality:Marketing authorisation and licensing is partly provided (and discussed in CUR and LEG domains) and differs among health systems and continents. A regulative norm should be able to distinguish between technical and staff-related quality aspects. {15}

Please find the overlapping results in TEC2: What kind of qualification and quality assurance processes are needed for the use or maintenance of Telemonitoring in home care for patients with chronic cardiovascular diseases?

Critical
Partially
Rupel V et al. Result Card ORG6 In: Rupel V et al. Organisational aspects In: Jefferson T, Cerbo M, Vicari N [eds.]. Structured telephone support (STS) for adult patients with chronic heart failure [Core HTA], Agenas - Agenzia nazionale per i servizi sanitari regionali ; 2015. [cited 16 June 2021]. Available from: http://corehta.info/ViewCover.aspx?id=305